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During the rush to gain a competitive advantage and
first mover status in the late 1990s, many businesses implemented
technology in an ad hoc manner. The systems were often complicated,
misdirected and lacked critical end-user input, resulting in over
spending on technology initiatives that did not directly support
business objectives. X2M works with our clients to bring their
technology plans into alignment with their business objectives and
end-user requirements. We focus on bridging the gap between IT and
corporate goals.
Central to the success of this approach a comprehensive understanding
of our client's Business Web Domain™, the network of
customers, partners, suppliers and employees that must work
collaboratively. After uncovering and mapping the inter-workings within
the Business Web Domain, X2M then assists our clients in developing a
technology strategy that supports both the real world requirements of
those who leverage the technology and the overarching business
objectives.
Our eBusiness Strategy and Architecture
offering includes:
- Assessment and analysis
- Business Web Domain description and mapping
- End-user usage and feedback collection
- Information inventory and assessment
- Process assessment and technology recommendations
- Competitive analysis
- Gap analysis
- Integration analysis
- Customer experience optimization
- Business and technology alignment
- Complete technology strategy
The X2M eBusiness Strategy and
Architecture solution can help companies that are:
- Exploring eBusiness as a means to reduce costs
- Strengthening customer relationships through
improved service and a better understanding of their needs and desires
- Creating a competitive advantage in the market
- Meeting technical requirements of new partners
- Positioning the company for growth and market
dominance
Benefits of the X2M eBusiness Strategy and
Architecture offerings include:
- Comprehensive understanding of current eBusiness
capabilities
- Strong alignment of eBusiness strategy with
overarching business objectives
- Improved employee and partner productivity
- Increased customer satisfaction
- Incremental revenue growth from an expanding
customer base
- Rapid access to the data required for making
critical decisions
- Decreased time to market for eBusiness initiatives
eBusiness Strategy and Architecture Program
Description:
X2M will work with your business and technology teams to build a
comprehensive plan for enhancing your company's eBusiness environment.
The initial step is to collect all existing information from internal
and external audiences or users of existing electronic services. This
becomes part of an assessment to understand the usage, effectiveness
and mapping of eBusiness processes and infrastructure. Interactive
interviews and/or online surveys with employees, customers and
suppliers are executed to capture usage patterns and functional and
technical requirements. Competitive intelligence is also typically
gathered at this point in the process. X2M then builds a process map
and synthesized end-user functional and technical requirements.
Business Web Domain charting and a gap analysis are performed as we
build an understanding of eBusiness users, both intended and
consequential capturing patterns, efficiencies and gaps that need to be
solved with the next generation of technology and processes.
Information inventory and integration analysis ensure that relevant
data is maintained and new data requirements are identified.
Recommendations for next generation eBusiness services and technologies
take shape with short, medium and long-term solution strategies. The
objective is to identify actions that can provide immediate, high value
benefit and direct support for established business objectives as well
as longer term strategic direction for the IT organization. Alternative
approaches are often presented with an accompanying analysis of the
costs, benefits and risks of each.
Typical engagement: 6 - 8 weeks
Program benefits:
- Development
of a comprehensive analysis of the existing systems including
functionality and usage trends
- Identification of key constituencies to target for
data collection and analysis
- Execution of primary research through an
interactive interview process that captures the unique characteristics
of the target constituencies, providing a high level of detail
- Modeling the target customer's use of tools and
processes and mapping these against our clients' internal systems
- Identification and prioritization of relevant data
and functional gaps with the existing systems
- Creation of a comprehensive roadmap to drive both
short and long term technology decisions
- Building of a comprehensive roadmap to guide the
development of your next generation electronic services, leveraging and
extending the current competitive advantage
For detailed information on this program, please contact X2M.
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